The Pulse App FAQ
Pulse News - 29 April 2021
Our app makes booking your session at The Pulse even easier! So whether you want to book a gym session, a swim or a class, sign up for membership, or even get the latest news, it’s all right there at your fingertips.
Since launching, we’ve had a few questions about what the app can do from our customers, so we’ve collected all the answers here for you.
Is the app available for my phone?
The Pulse app is available for both iPhone and Android (which includes Samsung, Google Pixel, OnePlus, Huawei and more) smartphones. You can download the app for iPhone here, and for Android here.
Further details about whether the app will work on your specific phone model are on the app store for your platform, but the app is broadly compatible with most models.
How do I log in to the app?
You’ll need to make an account with us before you can log into the app – this will be a pay-as-you-go account unless you already have a membership with us. You can create your account by clicking here.
What can I book on the app?
You can book a swim session, a gym session or a class from the app. If it’s on our timetable, you can book it! You can also see how many spaces are available for that session and whether there is currently a waiting list. At the moment, you can also book one-off personal training sessions.
Can I change my booking on the app?
You can cancel any booking on the app – simply go to the ‘My Bookings’ tab and tap on the booking to view your options. You can then rebook on any other session you like, as long as it isn’t already fully booked.
Can I book for multiple people on the app?
You can book multiple people in for public swimming sessions on our app. However, if your children are eligible for free public swimming sessions because they’re on our Learn 2 Swim programme, please call us to book instead.
You cannot book multiple places on a class or gym session through the app.
Can I view the timetable on the app?
It’s easy to check out our studio and pool timetables – just tap on the tab for either timetable.
Can I access virtual classes through the app?
To access our virtual classes, simply tap on the Virtual Classes tab and log in with your MoveGB details. To sign up for our virtual classes, give us a call on 01453 546441 or email hello@pulsedursley.co.uk
My children have swimming lessons with you – can I check their progress via the app?
When your children join our Learn 2 Swim programme, you’re given access to our Home Portal, with unique login details. To log into Home Portal, simply tap the Home Portal tab and enter your details.
I’m getting an error message when trying to book – what can I do?
If you’re getting an error message, it could mean that your account or membership hasn’t been activated for the app yet. This may happen if you have just signed up, or if your membership has been frozen and then recently reactivated. If this happens, please call us on 01453 546441 – we unfortunately cannot offer support for this via Facebook or Instagram.
What else can I do via the app?
The app also provides information about memberships, the latest Pulse news, details about upcoming events, and links to our website, Facebook and Instagram accounts.
We may periodically make updates to the app to improve how it works, which we’ll tell you about on our social media channels. If you have any feedback on the app, please let us know by emailing hello@pulsedursley.co.uk or by sending us a message on Facebook or Instagram.